FAQ

FREQUENTLY ASKED QUESTIONS

Questions About Equipment Rentals?

At Compass Rentals, we believe renting equipment should be simple, straightforward, and hassle-free. Below are answers to some of the most common questions we receive.

Do I need insurance to rent equipment?

Yes. We require a certificate of insurance listing Compass Rentals LLC as a loss payee, covering damage, loss, or theft of rented equipment. Don't have a policy? Short-term rental equipment insurance is available from several providers and is typically fast and affordable for both homeowners and businesses. Just ask and we can point you in the right direction.

How old do I need to be to rent?

You must be at least 21 years old to rent equipment. A valid government-issued photo ID is required at the time of rental.

What do I need to bring for my first rental?

A valid photo ID and a credit card. We keep a card on file for the duration of the rental period.

Does the equipment come fueled and ready to work?

Yes. Every machine is delivered with a full tank of fuel and has been inspected and serviced before it arrives at your site. For longer rentals, fuel used beyond the initial tank is the renter's responsibility. We ask that equipment be returned with a full tank — or a refueling fee will apply.

Am I responsible if the equipment is damaged or stolen?

Yes, renters are responsible for the equipment while it's in their care. We offer an optional Damage Waiver that covers accidental damage from normal use. It does not cover theft, misuse, or neglect. If you have your own inland marine or homeowners policy that covers rental equipment, you can decline the waiver by providing a certificate of insurance.

What areas do you deliver to?

We offer free delivery within 5 miles of Frisco. We also deliver to surrounding areas including Allen, McKinney, Prosper, Little Elm and The Colony for a small additional fee based on distance. Not sure if you're in our range? Give us a call and we'll let you know.

Are there any hidden fees I should know about?

No surprises. The price you see is the price you pay, plus applicable sales tax. A damage waiver fee applies unless you provide proof of your own coverage. For deliveries beyond our free 5-mile radius, a delivery fee will be quoted upfront. We'll walk you through the full cost before you commit to anything.

Can I get same-day or last-minute equipment?

We'll always try. Give us a call and if the equipment is available and logistics allow, we can often get it to you the same day. We recommend booking at least 24–48 hours ahead when possible, especially during busy spring and fall seasons.

What if I'm not sure whether you have the right equipment for my project?

Just call or text us at (972) 900-4662 and describe what you're trying to do. We'll tell you honestly whether we have the right machine for the job. If we don't have it, we'll say so — we'd rather help you find the right tool than rent you the wrong one.

What happens if the equipment breaks down mid-job?

Call us immediately. We'll troubleshoot with you over the phone and, if needed, get a replacement to you as quickly as possible. You won't be charged for downtime caused by a mechanical issue — our equipment is our responsibility to keep running.

Why rent from Compass instead of a big chain like United Rentals or Sunbelt?

With the big chains, you're often dealing with older equipment, impersonal service, and fees that show up after the fact. At Compass, you get newer, well-maintained compact equipment, free delivery, straightforward pricing, and a real person who picks up the phone. We're local, we're accountable, and we want repeat customers — not one-time transactions.

Ready to Get Started?

Get reliable, job-ready equipment delivered when you need it. Whether you're tackling a landscaping project, site preparation, or construction work, Compass Rentals has the equipment to help you get the job done right.

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Call (972) 900-4662